Housekeeping Manager/Hampton Inn and Suites Walla Walla, WA.

Housekeeping Manager


Welcome to the Hampton Inn & Suites Walla Walla!  This is a newly renovated, Hilton branded hotel.  The Hampton Inn & Suites Walla Walla is owned and operated by Capri Hospitality Management.  Capri is a management company that owns and operates seven hotels in the western US.  We have been in business since 1928 and our corporate headquarters are located in Tucson, Arizona.  We are a growing company that likes to promote from within.  Please visit our website at to learn more about our company.

Why should you join our team?  If you are looking for a culture where you make a difference and truly are part of a successful team, then we are the place for you.  We strive to grow our team with people who share our passion and energy for creating the best experience for our guests and team members!  We offer competitive wages, vacation, and insurance benefits such as medical, dental, vision, short term disability, accident and supplemental medical.  All associates are eligible to participate in the Hilton Employee & Friends Team Member Travel Program.

The Hampton Inn & Suites Walla Walla is located at 1531 Kelly Place, Walla Walla, WA 99362.  Applications can also be submitted to our Front Desk (available 24 hours).

Currently we have an opening for a Housekeeping Manager.  This is a salaried, exempt position.  The Housekeeping Manager is responsible for managing all functions of the housekeeping department including but not limited to: maintaining the cleanliness of the hotel; hire, train, and motivate associates; and to ensure our guests have an exceptional stay.  Previous experience required.


Responsibilities and Job Duties:

Primary job responsibilities include:

  • Check every room every day

  • Guarantee exceptionally clean and neat rooms for our guests

  • Hire, train, motivate, discipline and terminate employees in the housekeeping department

  • Ensure all associate training is complete and documented according to hotel and brand standards (safety, Hilton, etc.)

  • Train and empower associates to do what it takes to make the guest satisfied

  • High standards of quality guest service, ability to respond and resolve guest requests, complaints, or questions in a courteous and timely manner

  • Preparing weekly schedule in accordance to budget guidelines

  • Maintain Lost and Found items and follow established protocol

  • Maintain excellent communications with the General Manager and all other department heads

  • Keeping room status and paperwork up to date for the front desk

  • Attend weekly staff meetings

  • Performance reviews

  • Responsible for Housekeeping labor budget

  • Linen inventory, discard and supply orders

  • Keep all closets and storage areas clean, neat and organized

  • Manager on Duty as assigned

  • Work as a team player

·         Other duties and special projects as assigned


Job Requirements:

*Thorough knowledge of all Housekeeping duties and responsibilities *Excellent guest service skills *Excellent communication skills, both oral and written *Must be able to walk, stand, bend and kneel for a minimum eight-hour shift each day *Lifting, pushing and pulling up 50 pounds *Pushing, pulling, bending, stooping, walking, upward reaching, manual dexterity, seeing, hearing, writing and typing *English/Spanish bilingual preferred *Knowledge of the English language to effectively communicate with guests, associates, and vendors *Ability to accurately report information *Ability to follow all brand and hotel policies & procedures *Conducts oneself professionally at all times *Minimum of 1-year supervising experience required *Minimum of 1-year commercial housekeeping or janitorial experience required


Hampton Inn & Suites Walla Walla is an Equal Opportunity Employer.