Guest Service Manager/Hampton Inn and Suites Walla Walla, WA.

Guest Service Manager

 

Welcome to the Hampton Inn & Suites by Hilton Walla Walla!  This is a newly renovated, Hilton branded hotel.  The Hampton Inn & Suites by Hilton Walla Walla is owned and operated by Capri Hospitality Management.  Capri is a management company that owns and operates eight hotels in the western US, with more on the horizon.  We have been in business since 1928 and our corporate headquarters are located in Tucson, Arizona.  We are a growing company that likes to promote from within.  Please visit our website at www.caprihm.com to learn more about our company.

Hampton Inn & Suites by Hilton Walla Walla, located at 1531 Kelly Place, Walla Walla, WA 99362, is currently recruiting an enthusiastic, goal-oriented Guest Service Manager.  The GSM is responsible for overseeing all aspects of the front of the house operations from front desk to complimentary breakfast service.  The GSM is responsible for consistently delivering results that contribute to the overall success of the hotel by accomplishing performance goals focused on revenues, guest and team member satisfaction and effectiveness.  The GSM will coordinate, direct and manage day-to-day front of the house operations at the Hampton Inn & Suites by Hilton Walla Walla.  The GSM reports directly to the General Manager.

We offer competitive wages and opportunity for advancement.  This position is benefits eligible and all associates are eligible to participate in the Hilton Employee & Friends Team Member Travel Program. Benefits include medical, dental, vision, supplemental gap medical, accident, short term disability, vacation and holiday pay.

The ideal candidate will need to grow and lead an award-winning team, train & develop the team to exceed both guest and company expectations, maintain a positive work environment, and be able to grow the business through outstanding guest service, strategic revenue management and involvement in the community.

Duties and Responsibilities

Manage Hotel Operations

·         Work with Guest Service Representatives to provide excellent guest service

·         Manage departmental expenses to maximize revenue

·         Assist in managing revenues to maximize revenue

Hotel Sales and Marketing

·         Actively sell the hotel through impromptu site tours, reservation calls, and training the GSR’s to do the same

·         Maintain strong relationships with key hotel guests and accounts

Oversee Hotel Guest Service

·         Maintain and exceed where possible Hampton Inn & Suites by Hilton Walla Walla operational standards

·         Ensure that all policies, procedures, federal, state, and local ordinances with regard to personnel, security, cash handling, guest relations, and safety are followed.

·         Look for ways to lower hotel costs without impacting guest satisfaction

·         Effectively manage departmental labor and cost

·         Effectively manage food costs and quality

·         Effectively manage performance of team to ensure effective and efficient operations

·         Coordinate and train hotel team on a regular basis to improve their skills and knowledge

·         Ensure property hiring and all employee practices comply with company and legal requirements and strive for a culturally diverse workplace.

Provide Superior Guest Service

·         Maintain and improve property standards and service to ensure guest satisfaction

·         Provide exceptional guest service to all hotel guests

·         Ensure that hotel team provides exceptional guest service to all hotel guests

·         Remain highly visible and be readily available for guests at all times

·         Continually train and promote high levels of guest service to all hotel employees

·         Regularly track and review guest satisfaction to identify areas for improvement

Job Requirements:

·         Three to five years’ hotel experience

·         One or more years of Hilton experience is desired

·         Proven track record in achieving high guest service ratings

·         Proficient in various computer applications such as Word, Excel, PowerPoint, Outlook and other software as necessary

·         Knowledge of property management systems – Experience with Hilton OnQ system a plus

·         Demonstrated knowledge in a hotel service operations, employee and guest relations, front desk

·         Ability to walk, stand, push, pull, bend, reach overhead and execute repetitive motions

·         Pushing, bending, stooping, walking, upward reaching, manual dexterity, seeing, hearing, writing and typing

·         Minimum lifting, pushing and pulling of 25 pounds

·         Able to stand and walk for extended periods of time, eight + hour shift

·         Ability to adapt to a dynamic, quickly-changing environment

·         Excellent guest service skills

·         Excellent oral and written communication, time management, organizational, and leadership skills are required

·         Like to work with and lead team members within all departments

·         Must be able to work a flexible schedule that requires extended work hours, nights, weekends, and some holidays

·         Comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors

·         Ability to accurately report information

·         Knowledge of applicable Federal, state, and local health, safety, & legal regulations

·         Ability to follow all brand and hotel policies & procedures

·         Conducts oneself professionally at all times

·         Live within 30 minutes of hotel

·         Local candidates will be considered first.  No relocation package is offered

Hampton Inn & Suites by Hilton Walla Walla is an Equal Opportunity Employer. 

https://www.hcareers.com/job/hotel-resort-guest-service-manager-402551

Housekeeping Manager/Hampton Inn and Suites Walla Walla, WA.

Housekeeping Manager

 

Welcome to the Hampton Inn & Suites Walla Walla!  This is a newly renovated, Hilton branded hotel.  The Hampton Inn & Suites Walla Walla is owned and operated by Capri Hospitality Management.  Capri is a management company that owns and operates seven hotels in the western US.  We have been in business since 1928 and our corporate headquarters are located in Tucson, Arizona.  We are a growing company that likes to promote from within.  Please visit our website at www.caprihm.com to learn more about our company.

Why should you join our team?  If you are looking for a culture where you make a difference and truly are part of a successful team, then we are the place for you.  We strive to grow our team with people who share our passion and energy for creating the best experience for our guests and team members!  We offer competitive wages, vacation, and insurance benefits such as medical, dental, vision, short term disability, accident and supplemental medical.  All associates are eligible to participate in the Hilton Employee & Friends Team Member Travel Program.

The Hampton Inn & Suites Walla Walla is located at 1531 Kelly Place, Walla Walla, WA 99362.  Applications can also be submitted to our Front Desk (available 24 hours).

Currently we have an opening for a Housekeeping Manager.  This is a salaried, exempt position.  The Housekeeping Manager is responsible for managing all functions of the housekeeping department including but not limited to: maintaining the cleanliness of the hotel; hire, train, and motivate associates; and to ensure our guests have an exceptional stay.  Previous experience required.

 

Responsibilities and Job Duties:

Primary job responsibilities include:

  • Check every room every day

  • Guarantee exceptionally clean and neat rooms for our guests

  • Hire, train, motivate, discipline and terminate employees in the housekeeping department

  • Ensure all associate training is complete and documented according to hotel and brand standards (safety, Hilton, etc.)

  • Train and empower associates to do what it takes to make the guest satisfied

  • High standards of quality guest service, ability to respond and resolve guest requests, complaints, or questions in a courteous and timely manner

  • Preparing weekly schedule in accordance to budget guidelines

  • Maintain Lost and Found items and follow established protocol

  • Maintain excellent communications with the General Manager and all other department heads

  • Keeping room status and paperwork up to date for the front desk

  • Attend weekly staff meetings

  • Performance reviews

  • Responsible for Housekeeping labor budget

  • Linen inventory, discard and supply orders

  • Keep all closets and storage areas clean, neat and organized

  • Manager on Duty as assigned

  • Work as a team player

·         Other duties and special projects as assigned

 

Job Requirements:

*Thorough knowledge of all Housekeeping duties and responsibilities *Excellent guest service skills *Excellent communication skills, both oral and written *Must be able to walk, stand, bend and kneel for a minimum eight-hour shift each day *Lifting, pushing and pulling up 50 pounds *Pushing, pulling, bending, stooping, walking, upward reaching, manual dexterity, seeing, hearing, writing and typing *English/Spanish bilingual preferred *Knowledge of the English language to effectively communicate with guests, associates, and vendors *Ability to accurately report information *Ability to follow all brand and hotel policies & procedures *Conducts oneself professionally at all times *Minimum of 1-year supervising experience required *Minimum of 1-year commercial housekeeping or janitorial experience required

 

Hampton Inn & Suites Walla Walla is an Equal Opportunity Employer. 

https://www.hcareers.com/job/hotel-resort-housekeeping-manager-402549

Executive Housekeeper/Hampton Inn and Suites Woodinville, WA.

Executive Housekeeper

 

Welcome to the Hampton Inn & Suites Woodinville!  This is a new, Hilton branded hotel.  The Hampton Inn & Suites Woodinville is owned and operated by Capri Hospitality Management.  Capri is a management company that owns and operates seven hotels in the western US.  We have been in business since 1928 and our corporate headquarters are located in Tucson, Arizona.  We are a growing company that likes to promote from within.  Please visit our website at www.caprihm.com to learn more about our company.

Why should you join our team?  If you are looking for a culture where you make a difference and truly are part of a successful team, then we are the place for you.  We strive to grow our team with people who share our passion and energy for creating the best experience for our guests and team members!  We offer competitive wages, vacation, and insurance benefits such as medical, dental, vision, short term disability, accident and supplemental medical.  All associates are eligible to participate in the Hilton Employee & Friends Team Member Travel Program.

Hampton Inn & Suites Woodinville is located at 19211 Woodinville Snohomish RD NE, Woodinville, WA 98072.  Resumes can also be submitted in person or fax to (425) 788-9271.

Currently we have an opening for an Executive Housekeeper.  This is a salaried, exempt position.  The Executive Housekeeper is responsible for managing all functions of the housekeeping department including but not limited to: maintaining the cleanliness of the hotel; hire, train, and motivate associates; and to ensure our guests have an exceptional stay.  Previous experience required.

 

Responsibilities and Job Duties:

Primary job responsibilities include:

  • Check every room every day

  • Guarantee exceptionally clean and neat rooms for our guests

  • Hire, train, motivate, discipline and terminate employees in the housekeeping department

  • Ensure all associate training is complete and documented according to hotel and brand standards (safety, Hilton, etc.)

  • Train and empower associates to do what it takes to make the guest satisfied

  • High standards of quality guest service, ability to respond and resolve guest requests, complaints, or questions in a courteous and timely manner

  • Preparing weekly schedule in accordance to budget guidelines

  • Maintain Lost and Found items and follow established protocol

  • Maintain excellent communications with the General Manager and all other department heads

  • Keeping room status and paperwork up to date for the front desk

  • Attend weekly staff meetings

  • Performance reviews

  • Responsible for Housekeeping labor budget

  • Linen inventory, discard and supply orders

  • Keep all closets and storage areas clean, neat and organized

  • Manager on Duty as assigned

  • Work as a team player

·         Other duties and special projects as assigned

 

Job Requirements:

*Thorough knowledge of all Housekeeping duties and responsibilities *Excellent guest service skills *Excellent communication skills, both oral and written *Must be able to walk, stand, bend and kneel for a minimum eight-hour shift each day *Lifting, pushing and pulling up 50 pounds *Pushing, bending, stooping, walking, upward reaching, manual dexterity, seeing, hearing, writing and typing *English/Spanish bilingual preferred *Comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors *Ability to accurately report information *Ability to follow all brand and hotel policies & procedures. *Conducts oneself professionally at all times *Minimum of 1-year supervising experience required *Minimum of 1-year commercial housekeeping or janitorial experience required

Please go to the below link to apply.

https://www.hcareers.com/job/399431

 

Hampton Inn & Suites Woodinville is an Equal Opportunity Employer. 

Guest Service Manager/Hampton Inn and Suites Woodinville, WA.

Guest Service Manager

 

Welcome to the Hampton Inn & Suites Woodinville!  This is a new, Hilton branded hotel.  The Hampton Inn & Suites Woodinville is owned and operated by Capri Hospitality Management.  Capri is a management company that owns and operates seven hotels in the western US.  We have been in business since 1928 and our corporate headquarters are located in Tucson, Arizona.  We are a growing company that likes to promote from within.  Please visit our website at www.caprihm.com to learn more about our company.

Why should you join our team?  If you are looking for a culture where you make a difference and truly are part of a successful team, then we are the place for you.  We strive to grow our team with people who share our passion and energy for creating the best experience for our guests and team members!  We offer competitive wages, vacation, and insurance benefits such as medical, dental, vision, short term disability, accident and supplemental medical.  All associates are eligible to participate in the Hilton Employee & Friends Team Member Travel Program.

Hampton Inn & Suites Woodinville is located at 19211 Woodinville Snohomish RD NE, Woodinville, WA 98072.  Resumes can also be submitted in person or fax to (425) 788-9271.

Currently we have an opening for a Guest Service Manager.  This is a salaried, exempt position.  The GSM is responsible overseeing all aspects of the front of the house operations from front desk to complimentary breakfast service.  The GSM is responsible for consistently delivering results that contribute to the overall success of the hotel by accomplishing performance goals focused on revenues, guest and team member satisfaction and effectiveness.  The GSM will coordinate, direct and manage day-to-day front of the house operations at the Hampton Inn & Suites Woodinville.  The GSM reports directly to the General Manager.

The ideal candidate will need to grow and lead the team, train & develop the team to exceed both guest and company expectations, maintain a positive work environment, and be able to grow the business through outstanding guest service, strategic revenue management and involvement in the community.

 

Hampton Inn & Suites Woodinville is an Equal Opportunity Employer.

 

Duties and Responsibilities

Manage Hotel Operations

·         Work with Guest Service Representatives to provide excellent guest service

·         Manage departmental expenses to maximize revenue

·         Assist in managing revenues to maximize revenue

Hotel Sales and Marketing

·         Actively sell the hotel through impromptu site tours, reservation calls, and training the GSR’s to do the same

·         Maintain strong relationships with key hotel guests and accounts

Oversee Hotel Guest Service

·         Maintain and exceed where possible Hampton Inn & Suites Woodinville operational standards

·         Ensure that all policies, procedures, federal, state, and local ordinances with regard to personnel, security, cash handling, guest relations, and safety are followed.

·         Look for ways to lower hotel costs without impacting guest satisfaction

·         Effectively manage departmental labor and cost

·         Effectively manage food costs and quality

·         Effectively manage performance of team to ensure effective and efficient operations

·         Coordinate and train hotel team on a regular basis to improve their skills and knowledge

·         Ensure property hiring and all employee practices comply with company and legal requirements and strive for a culturally diverse workplace

·         Other duties and projects as assigned

Provide Superior Guest Service

·         Maintain and improve property standards and service to ensure guest satisfaction.

·         Provide exceptional guest service to all hotel guests

·         Ensure that hotel team provides exceptional guest service to all hotel guests

·         Remain highly visible and be readily available for guests at all times.

·         Continually train and promote high levels of guest service to all hotel employees

·         Regularly track and review guest satisfaction to identify areas for improvement

Job Requirements:

·         Three or more years hotel experience

·         Minimum of 1-year supervising experience

·         One or more years of Hilton experience preferred

·         Proven track record in achieving high guest service ratings

·         Proficient in computer applications such as Word, Excel, PowerPoint, Outlook and other software as necessary.

·         Knowledge of property management systems – Experience with Hilton OnQ system a plus

·         Demonstrated knowledge in a hotel service operations, employee and guest relations, front desk

·         Ability to walk, stand, push, pull, bend, reach overhead and execute repetitive motions

·         Ability to adapt to a dynamic, quickly-changing environment

·         Excellent communication, time management, organizational, and leadership skills

·         Must like to work with and lead team members within departments

·         Must be able to work a flexible schedule that requires extended work hours, nights, weekends, and some holidays

·         Local candidates preferred as relocation package is not provided

Please follow the link below to apply.

https://www.hcareers.com/job/399443

Housekeeping

Job Requirements

Essential Functions

  • To respectfully, serve and support your coworkers daily.
  • To be you! By being natural, professional and personable.
  • To be ready! By taking notice and using knowledge to be prepared for anything.
  • To show you care! By being thoughtful in the way you welcome, respond and connect with your guest.
  • To take action! By showing initiative, taking ownership and going the extra mile!
  • To follow the Employee Handbook & Brand Standards.
  • To pledge your commitment and dedication to providing exceptional guest service to your guest!

Job Duties

  • Be here on time and in uniform ready to work.
  • Obtain your key and assigned work duties for the day this may include any special cleaning tasks to be completed in your rooms for that day.
  • Stock your carts with rags, towels, and cleaning supplies for the day.
  • Be sure to clean rooms with room doors securely closed and your cart blocking the door. This is for your safety.
  • Begin your day by cleaning checked out rooms; at approximately 11am begin cleaning both stayovers and checkouts in order, or as requested by your supervisor.
  • Start cleaning the room by spraying the disinfectant cleaner in the bathroom.
  • Load and start the dishwasher; check cupboards and refrigerator for any food left by the guest.
  • Walk around the room making mental notes of what supplies you’ll need. Empty/pick up trash as you go. (Be sure to check under the bed skirt chairs, drawers, and coffee pot, and refrigerators for trash.)
  • Strip your bed/beds and grab all dirty linen from the bathroom and beds and place in cart. (Changing sheets on checkouts, and stayovers marked to do so is mandatory.)
  • Dust the room (this includes the window sills and AC/Heating unit) Replace the bags in all trash cans. Coffee packets regular and decaf, condiment packet and check for any light bulbs that do not work.
  • Clean the bathroom making sure you wipe down the counter, sink, faucet, phone, hairdryer, toilet, shower walls with the appropriate cleaner.  Clean the mirror; Sweep the floor before cleaning and again after cleaning, also mop the floor when finished.  (Making sure there are no signs of a previous guest by throwing away any used soap left in the room and double checking that there is no hair on the floor, shower, tub, counter, sink, or toilet.)
  • Replace all amenities in the and check for any light bulbs that do not work.  If you need light bulbs ask your supervisor for more.
  • Vacuum the room when everything else is done.  Double check you have completed your special task if there are any for the day and all normal tasks before moving on to the next room.
  • Complete any extra duties assigned to you by your supervisor.
  • At the end of the day make sure your cart is fully stocked with plenty of supplies for the next day.
  • Request repair services for rooms, fill out maintenance request forms and turn them into your manager daily.
  • Observe precautions required to protect the Hotel and guest property and report damage, theft and lost and found articles to supervisors.
  • When you are completed with your assigned tasks for the day inform your supervisor before leaving for the day.
  • Please keep in mind we are team, there may be times when management will request you to assist in another department or area.

Email resume to info@caprihm.com

Blind Renaissance

Since 1972, Blind Renaissance has an extensive history of creating the strong visual identity and cohesive media presence demanded by the sophistication of marketing environments. We design engaging, client-specific promotional materials by combining an educated artistic sensibility, knowledge of advertising trends in multiple industries and the ability to appropriately utilize new design, web and printing technology.